Support
Need help? We are here for you. Choose the channel that suits you best.
support@schoolmatchglobal.com
We typically reply within 24 hours on business days.
+966 56 000 0000
Quick contact for urgent questions.
Privacy Inquiries
privacy@schoolmatchglobal.com
To request a copy of your data or delete your account.
Legal Matters
legal@schoolmatchglobal.com
For any question regarding the terms and conditions.
Business Hours
Sunday to Thursday, 9 AM – 5 PM (Saudi Arabia time).
Frequently Asked Questions
How do I delete my account?
Open the app → Profile → Delete Account → type "DELETE" (or "حذف") to confirm. Your data will be deleted immediately.
I didn't receive the OTP code, what do I do?
Make sure your phone number is registered with the school. The code is delivered via WhatsApp or SMS. If it does not arrive within a minute, press "Resend Code".
How do I change my password?
Open Profile → Change Password. The default password for parents imported by the school is the phone number.
How do I upload a bank transfer receipt?
Open the student page → tap "Pay Subscription" → choose "Bank Transfer" → attach the receipt image.